Refund and Return Policy

This policy explains how Brightmoor Commerce LLC handles returns and refunds for meat grinders, block knife sets, coffee cups and mugs, kitchen rugs, and blankets and throws. Read it before you send anything back. Questions: email hung216mc@gmail.com or use the contact page.

1. Return window and condition

You may request a return within 30 days of the purchase date. Unless we shipped the wrong item or it arrived defective or damaged, all of the following must be true:

  • The item is unused and in the same condition you received it.
  • It is in its original packaging, with all parts and accessories.
  • You can provide proof of purchase (order confirmation or receipt).

Do not ship a package until we approve the return in writing. Returns after 30 days are not accepted except for a verified defect we agree to address.

2. Meat grinders, knives, and mugs

Meat grinders, block knife sets, and coffee cups and mugs are food-contact items. Once used or washed, they are not returnable except for defect or damage on arrival. If you have not used or washed them, they must still be unused, complete, and in the original packaging to qualify under the 30-day window.

3. Kitchen rugs, blankets, and throws

Kitchen rugs, blankets, and throws may be returned only if they are unwashed, unused, and still have tags on. Do not launder or place them on a floor or sofa before you decide. Wear, stains, odor, pet hair, or missing tags make an item ineligible unless it arrived damaged.

4. How to start a return

  1. Email hung216mc@gmail.com with your order number, the product name, and the reason.
  2. Wait for written approval. We will send the return mailing address.
  3. Pack the item so it arrives intact and send it with a trackable carrier.
  4. After we receive and inspect the package, we will email you about the refund or next step.

Packages sent without approval may be refused or returned to you at your expense.

5. Who pays return shipping

You pay return shipping unless we shipped the wrong item or the item arrived damaged or defective. Original outbound shipping is not refunded except in those cases. We do not issue prepaid labels for change-of-mind returns. Keep your tracking number until the refund is complete.

6. Defective or damaged items

If an item arrives defective or damaged, email photos to hung216mc@gmail.com with your order number. Show the defect, any carton damage, and the product. We will replace the item at no extra cost once we confirm the issue. You may ask for a refund instead. Do not discard the original packaging until we have reviewed the photos.

7. Refund timing and method

After we receive and inspect an eligible return, we issue the refund within 5–10 business days to the original payment method used at checkout: direct bank transfer, check, or cash on delivery, as you paid. We do not send a refund to a different account, name, or method.

  • Full refunds apply when the item meets the unused-in-original-packaging rules in this policy.
  • Partial refunds may apply if parts are missing or if damage occurred after delivery and was not our error.
  • For cash-on-delivery orders, we will email you how the refund will be sent after inspection.

8. What we cannot take back

  • Meat grinders, knife sets, or mugs that have been used or washed (except defect or damage on arrival).
  • Kitchen rugs, blankets, or throws that have been washed, used, or stripped of tags.
  • Personalized or custom-made products, gift cards, and clearance or final-sale items marked as such at checkout.

9. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, check the bank account you used for a direct transfer, watch for a mailed check, or review the cash-on-delivery arrangement we emailed you. Bank posting and check delivery can take extra days after we send the funds. If you still do not see it, email hung216mc@gmail.com with your order number so we can trace it.

10. Contact

Email hung216mc@gmail.com, call (325) 598-9237, or write to 7533 S Center View Ct Ste R, West Jordan, UT 84084. Brightmoor Commerce LLC (Brightmoor) ships within the United States.